I had an episode at the gym a few month ago where I had a meltdown of epic proportion over a personal trainer that wanted to use the equipment I was using for her own client. I've let the anger simmer for months, always on the verge of boinging over each time I enter the gym, to the point that I've wondered about the impact of gym anger while working out, as I sometimes feel like I'm going to explode when I'm there.
I finally decided that the increased heart rate and most likely high blood pressure I experience every time I go to LA Fitness is not worth the amount I pay in monthly fees, so I finally cancelled my membership and decided to do hot yoga for a while (Om on the Range fits the bill quite nicely). After cancelling and breathing deeply, I felt so much better, and I decided to write a letter to the officers of the company to describe my experience and offer my suggestions for better customer service in the future.
I consternated over the letter for weeks, but finally a sense of relief washed over me as I mailed off the 3-page letter, complete with pictures of where the current roped-off training area resided and where the proposed spot should be moved. I was convinced that I had done my part to ensure the future betterment of LA Fitness while concurrently getting the anger off of my chest.
Each time I went to the gym over the next few weeks until my last membership day expired, I wondered if anyone was looking at me funny because I had written that letter. I imagined the CEO passing it down to the the Regional Operations Manager, who who convey its contents to the District Manager, who would share the wisdom with the Manager of the Lawrence Avenue club. Surely the implementation of my suggestions would take place before my last day of membership.
After work one day I retrieved the following pieces of mail from the entryway: